Terms & Conditions

Please take the time to read these Terms and Conditions. By accessing Twin Plaza Metals Pty Ltd – ABN 96008220406 (Twin Plaza Metals) Website and the Services provided along with information offered from this Website, You are agreeing to these Terms and Conditions.

If You order products through Twin Plaza Metals Website, there will be additional Terms and Conditions relating to the purchase.

Twin Plaza Metals reserves the right to make changes to these Terms and Conditions at it’s sole discretion and without notice.

Accuracy of Content

We have taken proper care and precautions to ensure that the information we provide on the Website is accurate. However, we cannot guarantee it is error-free, nor do we accept any legal liability arising from or connected to, the content accuracy, product description, reliability, currency or completeness of anything contained on this Website or on any linked site. Prices are subject to change without notice. If a product is not as described Your solution is to return the product in its unused condition with the exception of precious metal – no returns.

Precious metal displayed weights and values on the Website are approximate. This will be finalised on invoice.

The information contained on the Website should not take the place of professional advice.


The Website is made available for Your use on Your acceptance and compliance with these Terms and Conditions. By using this Website, You are agreeing to these Terms and Conditions. If you do not agree to abide by the Terms and Conditions, please do not use this service.

You agree that You will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that You will not use, nor will You allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or in an obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If You contribute to Our forum (if any) or make any public comments on the Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

Twin Plaza Metals reserves the right to refuse or terminate access to the Website or Service to anyone at any time without cause, notice or reason.


This is not a payment Website, it is an ordering system.

Twin Plaza Metals will send a confirmation on receipt of Your order placed, this is not a confirmation of acceptance or processing.

If a product is unavailable to complete Your order, a staff member will contact You via email or phone.

No orders will be dispatched until full payment is received. Please note We do not except payment by credit card for new customers over the value of $200 without consent from Twin Plaza Metals.

Account customers with a 30 day account will have orders dispatched upon completion. Trading terms are 30 days from date of statement.

Return Policy

If a product is not as described, You are unsatisfied, receive the wrong goods or the product is damaged on receipt please contact Twin Plaza Metals. We operate with honesty and transparency and our goal is to build a trusting relationship with You.

On receipt of a faulty product please contact Twin Plaza Metals. We will provide a refund, or if suitable a repair or replacement. The refund will be in the same manner of payment. Approval must be arranged before any goods can be returned to Twin Plaza Metals for a refund.

Please note no returns on wedding rings unless supplied incorrectly and only within 7 days of purchase.

Twin Plaza Metals are not required to provide a refund for change of mind.

Shipping and Insurance

Standard despatch of order is 4 working days, estimate only – variations can occur.

Priority despatch is 48 hours – surcharge applies.

Delivery time varies depending on location.

We are not liable for any delivery problems which are beyond our control.

Express Post – No insurance, if you use Australia Post as a third party service, once the third party takes possession over Your order Twin Plaza Metals is no longer responsible.

Overnight Satchel – Fully insured.  Until receipt or delivery of Your order.

Orders being dispatched via overnight satchel require a signature from the Person receiving Your parcel at Your nominated delivery address. Products will be deemed received by You if accepted and signed by any Person at Your nominated address. It is Your responsibility to be available for this delivery. Re-delivery due to nonavailability will result in further delivery charges.

Twin Plaza Metals will not accept any claim for lost or missing parcels if the customer deviates from the standard delivery terms.

Indemnification for Loss or Damage

You agree to indemnify Twin Plaza Metals and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to Your use of the Website or the Services or Information offered on the Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgements, litigation costs and solicitors fees of every kind and nature incurred by You or any third parties through You.

All items purchased from Twin Plaza Metals are consistent to a shipment contract. The risk of loss and title for Your order and purchase passes onto You upon delivery to the freight carrier unless stated insured by Twin Plaza Metals. Insurance applies until the order is delivered and signed for at Your nominated address.

Intellectual Property and Copyrights

Twin Plaza Metals holds the copyright to the content of the Website. Including all uploaded files, layout designs, data, graphics, articles, file content, software, codes, news, tutorials, videos, reviews and forum posts in connection with the Services. The content is the property of Twin Plaza Metals or its content suppliers and protected by international copyright laws. You must not use or replicate our copyright material other than as permitted by law. Specifically, You must not use or replicate our copyright material for commercial purposes without express written consent agreed to by Twin Plaza Metals, in which case we may require You to sign a License Agreement.

If You wish to use content, images or other, of our intellectual property, You should submit Your request to Us at the following email address sales@twinplaza.com.


The trademarks, logos and graphics contained on the Website are of Twin Plaza Metals and other Proprietors. Use of these trademarks, logos and graphics is strictly prohibited except with Twin Plaza Metals expressed written consent.

Links to External Websites

The Website may contain links that direct You outside of the Website. These links are provided for Your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated Website, product or service. We accept no liability for loss or damage arising out of or in connection to Your use of these sites.

Twin Plaza Metals will not provide a link which suggests any association, approval or endorsement on our part in respect to Your Website, unless we have expressly agreed in writing. We may withdraw our consent to You linking to our site at any time by notice to You. Twin Plaza is not responsible for the content or service provided by third parties or the content of those linked.

Limitation of Liability

Twin Plaza Metals takes no responsibility for the accuracy of any of the content or statements contained on the Website or in relation to our Services. Statements made are by way of general comment only and You should satisfy Yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or Our Services.

Under no circumstances will Twin Plaza Metals be liable to You for any indirect, incidental, or exemplary damages including without limitation damages for loss of revenue or loss of profits, loss of reputation or any cost incurred to You.

Any advice or recommendation provided by Twin Plaza Metals is without liability whatsoever. The customer agrees that it does not rely on the skill or judgement of Twin Plaza Metals in relation to any product or purpose.

Prices of product and delivery along with any other charges on this site may change at any time without notice and are subject to availability.

Privacy Policy

Use of information You have provided Us with, or that We have collected and retained relating to Your use of the Website and/or our Services, is governed by Our Privacy Policy. By using the Website and the Services associated with the Website, You are agreeing to the Privacy Policy.

Twin Plaza Metals collects and retains Personal information from You and from Visitors to the Website when they knowingly provide it.

The Personal information that We collect about You is basic such as Your name, company details, address, phone number, email address etc. If you wish to change your Personal details collected by Twin Plaza Metals please contact Us. We may refuse your request to access, amend or delete your Personal information in certain circumstances.

Twin Plaza Metals uses Your personal information for the purpose disclosed at the time of collection or delivery. We will not use your Personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Automatic information is received and stored whenever you interact with the Website. For example cookies, meta data and browsing history, is analytically stored for marketing.

Twin Plaza Metals does not share information about Our customers or sell it to others.

Twin Plaza Metals reserves the right to make changes to these Privacy Policies and Statements at it’s sole discretion and without notice.

Passwords and Logins

You are responsible for maintaining the confidentiality of Your passwords and login details and for all activities carried out under Your password and login. You are not to download or copy any of Your account information for the benefit of another merchant.

The Customer is liable for all orders placed under their login details and is not the responsibility of Twin Plaza Metals to ensure there is not unauthorised use of the account.


All personal information You give Us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of Our control, we cannot guarantee that all aspects of Your use of the Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, without regards to conflict of the law. Any disputes concerning the Website or products supplied by Twin Plaza Metals are to be resolved by the courts having jurisdiction in Australia.

We retain the right to bring proceedings against You for breach of these Terms and Conditions, in Your country of residence or any other appropriate country or jurisdiction.

Twin Plaza Metals complies with the Australian Consumer Law.

If you would like any further information, have a complaint or problem relating to these Terms and Conditions along with Our Privacy Policy and Statements please contact Twin Plaza Metals sales@twinplaza.com.

Australian Goods & Services Tax (GST)

All orders placed within Australia are subject to Australian Goods and Services Tax (GST).


The Website means the Website twinplaza.com

We / Us / Our means Twin Plaza Metals Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Copyright © 2020 Twin Plaza Metals Pty Ltd

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